Email support
Written help when the details matter
Use email for audit questions, application issues, order concerns, or anything that needs a more complete response.
Support
Support for audits, orders, and questions
If you need help with your audit, an application, a follow-up question, or a general support issue, this is the right place to start.
For an existing application or order, include the email address you used so the issue can be matched and handled more quickly.
The quickest route
Use the site chat for quick first answers while you are here.
Use email when the issue needs detail, order context, or a written trail.
Choose the quickest support route
Chat handles simple first questions. Email is better when the issue needs more context or a written record.
Live chat
Quick help while you are on the site
Ask about services, timing, support options, or where to start. If a human reply is needed, you can request that inside the chat.
Ask for a person when you want human follow-up. Reopen the chat on this site to continue the conversation later.
Order follow-up
Need help after an order or audit?
Include the email address used for your application or order, plus a short summary of what you need. That makes it easier to resolve the issue quickly.
FAQs
Once your application or order is received, the shop details are reviewed and the next step is sent by email. If anything else is needed before the work begins, you will be told clearly rather than left guessing.
The Single Listing Audit is typically delivered in 3 to 5 working days. The Etsy Store Audit is usually delivered in 5 to 7 working days. Broader support timelines are confirmed before work begins.
In most cases, your Etsy shop link is enough to begin. If you want the review to focus on specific listings, products, or concerns, you can send those details by email or through the site chat.
Yes. If there are priority listings, seasonal products, or parts of the shop you are most concerned about, send that context over so the review can focus where it will help most.
Yes. Paid audits include one clarification round after delivery, so you are not left with vague recommendations or unanswered questions.
Yes. The audits diagnose what is wrong and what should come first. Growth Support and Full Shop Sprint go further into rewrites, implementation guidance, and wider shop improvements.
That is fine. Newer shops often benefit from getting the fundamentals right early, especially around listing clarity, trust, presentation, and what buyers see first.
No. Honest support should not guarantee revenue. The aim is to improve the quality of the shop, the clarity of the listings, and the strength of the buyer experience so the store is in a better position to perform.
Email hello@yourstoreranks.com with the email address used for your application or order and a short summary of the issue, or open the site chat for a quicker first response.